The number of
complaints received in the Departments of Administrative Reforms and Public
Grievances on Centralised Public Grievance Redressal And Monitoring System (CPGRAMS), which is an
online portal, http://pgportal.gov.in, and disposed of by the Central Ministries and Departments/State
Governments concerned, during the last three years, is as under:-
|
Calendar
Year
|
New
Receipts during the year
|
Disposals
during the calendar year including the pendency of
previous year
|
Pending
for disposal as on 31st December
|
|
2010
|
139240
|
117612
|
21628
|
|
2011
|
172520
|
147027
|
25493
|
|
2012
|
201197
|
168308
|
32889
|
During the current year from
1st January 2013 to 3rd May, 2013, 75,670 grievances were
received, out of which 64,921 were disposed of and 10,749 are pending disposal.
Action on complaints is taken in a decentralized manner by the Central
Ministries and Departments/State Governments concerned. Each complaint is
required to be acknowledged by the Central Ministries and Departments/State
Governments concerned, and redressed in two months from the date of its
receipt. If finalization of a decision on a particular case,
is expected to take longer than two months, an interim reply is required to be
sent to the petitioner by the Central Ministry and Department/State Government
concerned.
This was stated by Shri V. Narayanasamy, Minister of
State in the Ministry of Personnel, Public Grievances and Pension and Minister
of State in the Prime Minister’s Office in written reply to a question by Shri Pashupati Nath Singh
today.
Source : PIB Release,
8 May, 2013
No comments:
Post a Comment