About McCamish application to manage PLI/RPLI business

Introduction 

•        India Post is implementing the McCamish application to manage its Insurance business.

•        It includes Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI)

•        It lists all the roles at India Post related to their Life Insurance.

•        It describes high level workflow at PO, CPC and the Director’s Office.

•        Post implementation of the application, users will be exposed to new processes and procedures for performing their day-to-day activities 

India Post – Program Goals 

The India Post program aims to achieve the following:  

•        Wider reach to the Indian population through more customer interaction channels 

•        Better customer service 

•        Growth through new lines of business 

•        IT enablement of business processes and support functions  

PLI and RPLI as a part of FSI  

Financial Services Integration (FSI) is an important part of the India Post program and includes following elements:

-        Banking - The Core Banking System (CBS) is integrated with the help of the Finacle platform. 

-        Insurance - The PLI and RPLI services are integrated with the help of the McCamish application 

Features of the Application 

-        Product Setup

-        Lead Management & Agent Portal

-        Medical Underwriting & Reinsurance System

-        Availability of insurance application on Customer Portal, RICT, Mobile

-        Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment

-        Effective Agency Management through Goal Setting & monitoring of agents

-        Customized Report Generation

-        Alerts generation through system for various transactions

-        Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies 

Benefits of the Application 

-        Friendlier Application Interface

-        Better Customer Service

-        Higher Operational Efficiency

-        Greater Regulatory Compliance

-        Easier Agent Management

-        Faster Decision Making

Life Insurance Policy Life Cycle 

-        Setup (Product, Agents, Doctors)

-        Campaigns & Generating Prospects

-        Insurance Distribution

-        Proposal entry

-        Initial Premium

-        Medical Underwriting

-        Reinsurance

-        Issuing Policy

-        Renewal Premium

-        Financial (Loans, Surrender, Top-up)

-        Non-Financial (Address & Nomination Change)

-        Claims (Death, Maturity and Survival)

-        Payments/Refund/Recoveries

-        Accounts

-        Reports

 

 

 

 

 

 

 

Courtesy :  ftp://cept.gov.in/PTCTRG/Trg12092014/.../PLI/PLI-McCamish.pptx