YAVATMAL: Hundreds of BSNL customers,
particularly postpaid mobile users in Yavatmal, are facing problems for
no fault of their own, due to faulty delivery of monthly bills.
In Yavatmal, there are over 7,000 post paid mobile users of the Bharat Sanchar Nigam Limited (BSNL) and there is no regular delivery of monthly bills. Not only are consumers unnecessarily saddled with the Rs 10 late fee for no fault of their own, many also have to visit the BSNL office to collect a duplicate copy of the bill. Some customers have even complained that their outgoing calls have been barred as they did not pay the bill on time.
The BSNL billing is made at Pune and the local authorities have auctioned the preparation of bills to a local private agency. The agency prepares the bills and hands them over the same to the BSNL billing section. The billing section later hands over the bills in bulk to the head post office from where they are to be delivered to the customers.
However, this chain is not carried out promptly, often resulting in delay. The local BSNL billing section in-charge Pravin Ramteke admitted that there are a large number of complaints from mobile customers about the late delivery of bills or no delivery at all, but blamed the postal department for it. "Our Pune office make the bills on the 9th of every month and we hand them over to the post office latest by 10-12 of every month," he said. "The bills are either delayed or not at all delivered to the customers by the post office," he confirmed, and said that they arrange monthly meeting to review the services and give instructions but it bears no fruit.
As a matter of fact, the post of District General Manager of the Yavatmal BSNL is lying vacant since the last DGM M.B. Mohabe has gone back to his parental department. At present the office of the DGM is under the additional charge of the Chief General Manager of Akola who seldom comes to Yavatmal. The Assistant General Manager R .S. Patil looks after the DGM office at present.
The senior citizens and physically challenged customers are the most sufferers of the lapses of BSNL and Postal departments as they have to climb over 25 steep stairs to reach the local billing section from where they may get a duplicate bill and then again climb down to the ground floor and finally pay the bill after standing 2-3 hours on an unending queue.
Post master Surendra Shukla, however, denied the allegations. "We deliver the bills promptly to customers if they are made available to us in time," he said. He added that the post office was facing a staff crunch.
In Yavatmal, there are over 7,000 post paid mobile users of the Bharat Sanchar Nigam Limited (BSNL) and there is no regular delivery of monthly bills. Not only are consumers unnecessarily saddled with the Rs 10 late fee for no fault of their own, many also have to visit the BSNL office to collect a duplicate copy of the bill. Some customers have even complained that their outgoing calls have been barred as they did not pay the bill on time.
The BSNL billing is made at Pune and the local authorities have auctioned the preparation of bills to a local private agency. The agency prepares the bills and hands them over the same to the BSNL billing section. The billing section later hands over the bills in bulk to the head post office from where they are to be delivered to the customers.
However, this chain is not carried out promptly, often resulting in delay. The local BSNL billing section in-charge Pravin Ramteke admitted that there are a large number of complaints from mobile customers about the late delivery of bills or no delivery at all, but blamed the postal department for it. "Our Pune office make the bills on the 9th of every month and we hand them over to the post office latest by 10-12 of every month," he said. "The bills are either delayed or not at all delivered to the customers by the post office," he confirmed, and said that they arrange monthly meeting to review the services and give instructions but it bears no fruit.
As a matter of fact, the post of District General Manager of the Yavatmal BSNL is lying vacant since the last DGM M.B. Mohabe has gone back to his parental department. At present the office of the DGM is under the additional charge of the Chief General Manager of Akola who seldom comes to Yavatmal. The Assistant General Manager R .S. Patil looks after the DGM office at present.
The senior citizens and physically challenged customers are the most sufferers of the lapses of BSNL and Postal departments as they have to climb over 25 steep stairs to reach the local billing section from where they may get a duplicate bill and then again climb down to the ground floor and finally pay the bill after standing 2-3 hours on an unending queue.
Post master Surendra Shukla, however, denied the allegations. "We deliver the bills promptly to customers if they are made available to us in time," he said. He added that the post office was facing a staff crunch.
Source : The Times of India, August 22, 2012
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