The network and number
of the Speed Post Centres has recently been restructured under Mail Network Optimization
Project of the Department of Posts. Speed Post Centres are either National
Speed Post Sorting Hubs or Intra-Circle Sorting Hubs. There are 89 National
Speed Post Sorting Hubs and 105 Intra Circle Sorting Hubs. A list of the Hubs,
state-wise, is given in the tabular form.
There
is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year
2012-13.
Department
of Posts takes note of the deficiencies in services and complaints received in connection
with Speed Post service are processed expeditiously and grievances settled in a
time bound manner. The number of complaints received during the last 3
financial years and the percentage of complaints with respect to the Speed Post
traffic is given as under:
Year
|
Number of complaints
|
Speed Post traffic (in
crores)
|
Percentage of
complaints w.r.t. traffic
|
2009-10
|
1,74,040
|
24.08
|
0.072
|
2010-11
|
2,09,735
|
27.29
|
0.076
|
2011-12
|
1,97,645
|
39.20
|
0.050
|
The Department
of Posts has a well established mechanism for prompt disposal of complaints
through Customer Care Centres in all Postal Divisions.
In order to
improve the quality of Speed Post service across the country the network has
been restructured as stated at (a) above. The Department is shortly going to
commission Automatic Mail Processing Centres in Delhi and Kolkata to expedite
mail processing. In addition end –to-end track and trace has been provided for
Speed Post articles. Above initiatives will help the Department to compete
effectively with the private couriers.
List of number of
National Speed Post Sorting Hubs and Intra Circle Sorting Hubs
State-wise
S.N..
|
Name of State
|
National Speed Post
Sorting Hub
|
Intra-Circle Sorting
Hub
|
1.
|
Andhra
Pradesh
|
6
|
4
|
2.
|
Assam
|
1
|
4
|
3.
|
Bihar
|
3
|
4
|
4.
|
Chhattisgarh
|
1
|
1
|
5.
|
Delhi
|
1
|
-
|
6.
|
Gujarat
|
4
|
10
|
7.
|
Haryana
|
4
|
2
|
8.
|
Himachal
Pradesh
|
2
|
4
|
9.
|
Jammu
& Kashmir
|
2
|
-
|
10.
|
Jharkhand
|
3
|
3
|
11.
|
Karnataka
|
8
|
4
|
12.
|
Kerala
|
6
|
1
|
13.
|
Madhya
Pradesh
|
4
|
5
|
14.
|
Maharashtra
|
4
|
11
|
15.
|
Manipur
|
1
|
-
|
16.
|
Tripura
|
-
|
1
|
17.
|
Mizoram
|
-
|
1
|
18.
|
Nagaland
|
-
|
1
|
19.
|
Arunachal
Pradesh
|
-
|
1
|
20.
|
Meghalaya
|
-
|
1
|
21.
|
Odisha
|
2
|
6
|
22.
|
Punjab
|
5
|
2
|
23.
|
Rajasthan
|
3
|
6
|
24.
|
Tamil
Nadu
|
10
|
8
|
25.
|
Uttar
Pradesh
|
10
|
13
|
26.
|
Uttaranchal
|
1
|
4
|
27.
|
West
Bengal
|
5
|
8
|
28.
|
Goa
|
1
|
-
|
29.
|
Army
Postal Services
|
2*
|
-
|
Total
|
89
|
105
|
This
information was given by the Minister of State in the Ministry of
Communications and Information Technology
Shri Sachin Pilot in the Lok Sabha today.
Source : PIB, August
8, 2012
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