From: CBS EOD SUPPORT <cbscept.eod@gmail.com>
Date: 30 January 2017 at 13:51
Subject: Timely completion of work - reg
Date: 30 January 2017 at 13:51
Subject: Timely completion of work - reg
Dear
Team(s),
Kindly ask the sols to follow the
guidelines given by the Directorate in SB order 5/2016 scrupulously.
Kindly ensure that zone issues are
reported before 15.00 hours for timely action at our end.
Kindly ensure that the Supervisors do
the verification in time as stipulated in the SB order cited
above. We come across SOLs wherein Supervisors are doing the verification
leisurely.
Kindly ensure NIL deletions,
replacements and unblockings in the frontend and backend from EOD point of
view.
When the percentage of sols to
complete the work is very little due to the delay in completion of work by the
users and when connectivity issues are faced, the users and the CPCs concerned
shall wait until the connectivity is restored and complete the work. This
is in the interest of service and applies to all. The delay on the part
of a handful of sols shall not scuttle the EOD process, DC closure, Back end
activities such as downtime and maintenance activities please. CEPT EOD
Team follows this rule and this applies to all please.
Your kind
co operation is solicited in this regard.
Regards,
N. Sivakumar
CEPT (EOD Central Team),
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