Smooth functioning of POSB Operations in CBS Post Offices in coming 4 days

From: Director (CBS)
Sent: 28 March 2016 11:50

Subject: Smooth functioning of POSB Operations in CBS Post Offices in coming 4 days

Respected Sir/Madam 

As we all aware that from last 10 days, Finacle is not giving expected output and Infosys is still struggling in accessing the route cause and rectification of the same. To overcome with the situation, this office has issued orders to invoke BCP through which users can accept deposits in all the schemes, accept LOTs from Agents, accept new investments in all the schemes directly and through agents even if Finacle is slow or not working and Agent Portal is slow or not working. It is observed from the various e mails as well as phone calls being received in this office that many CBS Post Offices are not invoking BCP or are not able to understand BCP resulting loss of business in these crucial days. 

As coming 4 days are very crucial as customers/agents would like to invest in various schemes due to reduction in interest rates from 1.4.2016, it is very important to observe/monitor the working of CBS Post Offices in these 4 days and also extend working hours wherever feasible/required. Other Bank Cheques should be accepted by all HOs up to 29th March and in CBS SOs up to 28th March and should be sent for clearing quickly. Intimation of clearing should be sent to SOs immediately over mail. If Finacle is slow, business relating to closure withdrawal and Re-investment should be accepted in Finacle on priority which cannot be handled through BCP and other deposits can be accepted through BCP. 

To monitor POSB Operations in CBS offices, a control room is being set up in CBS cell of Postal Directorate at 011-23036967 and 23036224 from 9 AM to 6 PM. In Addition to this, guidance may be obtained through e-mail at cbs-sept@indiapost.gov.in and dd_cept@indiapost.gov.in or directorcbs-del@indiapost.gov.in.

The Circles may also accordingly set up a control room to monitor. If any clarification/suggestion is required, circles may contact Directorate control room and this should be displayed at public notice boards for information of public and agents so that they can approach control room in case of any problems faced at any CBS Post Office.

 With regards,

Sachin Kishore
Director (CBS)
Sansad Marg,
Dak Bhavan