Certificates of Appreciation to the Ministries/ Departments for their performance in CPGRAMS

Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions

04-October-2016 12:22 IST 

Dr Jitendra Singh awards Certificates of Appreciation to the Ministries/ Departments for their performance in CPGRAMS

The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh awarded the Certificates of Appreciation to the Ministries/Departments based on their performance in the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), here today.

Speaking on the occasion, Dr Jitendra Singh said that the number of grievances received have increased in the last two years. It is an indication of increasing faith of the citizens in the grievance redressal mechanism, he added. He also said that he himself and the senior officers of Department of Administrative Reforms and Public Grievances (DARPG) have been personally calling the citizens whose grievances have been redressed. These calls are made at random to the citizens to take feedback from them and to ascertain their satisfaction level.

The following Ministries/ Departments have been awarded:

Group/Categories	Quarter Apr- June, 2016
A (Ministries/ Deptts. receiving upto 300 grievances during the quarter)	Deptt. of Chemicals and Petrochemicals
B        (Ministries/ Deptts. receiving  301-2000 grievances during the quarter)	Deptt. of Expenditure
C (Ministries/ Deptts. receiving  above 2000 grievances during the quarter	Deptt. of Defence

 From each category one Ministry/Department is selected for issue of Certificate of Appreciation based on the parameters of percentage of disposal and quality of disposal. A three member Committee evaluates the performance for each quarter.   

                  

The CPGRAMS is an online web enabled application to facilitate speedy redress of public grievances as it allows for online lodging and status tracking of grievances by the citizens. The system is flexible enough to be extended to multiple levels as per the requirement of concerned Ministry/Department/ Govt. Organization for speedy forwarding and redress of grievance. 

For greater motivation towards redress of public grievances and also for introducing a sense of competiveness among the nodal officers for public grievances belonging to different   Ministries/ Departments, a decision was taken to issue Certificate of Appreciation to the best Ministries/Departments based on their performance with reference to the percentage of disposal and the quality of disposal of public grievances in the defined three categories for each quarter.

 The aim of the Government is to have minimum Government and maximum Governance with citizen centric approach. Accordingly, an attempt to put in place a mechanism to make all grievances count is by encouraging all Ministries/ Departments to view public grievances with utmost importance and give effective and speedy redress. Award Scheme is expected to bring a sense of competitiveness in Ministries/ Departments to address public grievances.

 Shri C. Viswanath, Secretary, DARPG and other senior officers of the Department were also present on the occasion.