Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
Government of India
Ministry of Personnel, Public Grievances & Pensions
03-March-2016 18:41 IST
Timely disposal of Public Grievances
As per the
guidelines issued by the Department of Administrative Reforms and Public
Grievances, a grievance is required to be redressed within a period of two
months. In case, it is not possible an interim reply with reasons for delay is
required to be provided. However, due to federal structure of governance, each
State can also create its own grievance redress mechanism prescribing different
timelines for redress of public grievances. The grievances received in the
nodal Departments/offices of Central Government which pertain to State
Governments are forwarded to them for appropriate action.
This was stated by the Minister of State for Personnel, Public Grievances and Pensions and Minister of State in Prime Minister’s office Dr. Jitendra Singh in written reply to a question by Shri Md. Nadimul Haque in the Rajya Sabha today.
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