Public Grievances

Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions

26-November-2014 14:53 IST

Public Grievances

On an average, around 42000 grievances are received every month on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and in the Prime Minister’s Office.  Besides, some grievances are also received directly by the Ministries/Departments, other Central Government Offices, and State Governments, for which  centralised data base is not available. 

 As per CPGRAMS, the disposal and pendency for the last three years, related to Central Ministries/Departments/Organisations and State Governments is given below:-

Year	Disposed	Pending
2011	147027	155836
2012	168308	188879
2013	243296	181054
2014 (till 24.11.2014)	254180	192140

The grievances pertaining to states are forwarded to them for further necessary action.

 Pending for less than 2 months           -           28389

Pending between 2-6 months             -           27695

Pending between 6 months-1 year      -           22145

Pending more than one year               -           113911

                                                                        192140

 This was stated by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh in a written reply to Shri Sadashiv Lokhande in the Lok Sabha today.