ALL INDIA
POSTAL EMPLOYEES UNION GROUP ‘C’
CHQ:
Dada Ghosh Bhawan, 2151/1, New Patel Road, New Delhi - 110008
Ref: P / 4 – 4 / CBS-CIS, Dated
– 20.10.2015
Ms. Kavery Banerjee
Secretary,
Department of Posts,
Dak Bhawan, New Delhi 110 001
Madam,
Sub: - Untold
sufferings faced by the workings staff in CBS rolled out offices throughout the
Country – Immediate and personal intervention is requested– Reg.
A kind attention is invited to our earlier references on the subject,
wherein the problems mentioned therein are almost unaddressed till date. It is
a known fact that CBS migration is undergoing in large no. of offices in many
Circles. Till time more than 5000 offices are rolled out to CBS, because of the
pressure applied by the Department in haste. Because of such
a fast approach, the end users at the Counter area are affected
badly, and the public also suffering a lot.
Whereas in Banking Sector, when such migration is undertaken, it has
been carried out in a phased manner for eg. in SBI, the leader in Banking
sector, migration was made only in 100 branches at the first year.
You may aware that the staff are struggling with outdated computers and
peripherals, which were purchased during the year 2000 to 2005 and
no funding is made so far to replace them till date and as a whole
the Department is surviving with very old hardwares. Even
proper up gradation of CPU is not made in many areas and the Software loaded is
up to Windows XP, almost in most of the offices. Finacle can be loaded
only with Windows 7 and hence the officers at ground level
are pressurized to use pirated version of Windows 7, which is
totally illegal and leads to legal litigation from Microsoft.
The staff are compelled to work in the outdated mode with pirated software,
resulting in non operation.
The MOU made with M/s Sify, for net work integration is limiting to low
bandwidth such as 128 Kbps to 256 Kbps in single and double handed offices, and
256 kbps to 512 kbps in ‘A’ class to LSG offices resulting in sluggish
connectivity and takes hours together to transform the data. This results in
hang over and the transactions could not be able to be made at the instant, as
the Department expects. It requires at least 1 to 4 Mbps and M/s Sify refused
to increase the bandwidth now.
End of day process cannot be made after validation/supervisor
verification and the staff has to wait for the nod from the Infosys, even after
midnights on several days and at times it can be made on the next day
morning. Even the women employees are compelled to complete
the EOD process in midnights and their husbands or wards waiting till midnights
to carry home. They could not attend even their family, personal and
social obligations, resulting in loss of mental balance, family problems,
stress and social problems. There is no safety and security for the women
employees leaving the office by late nights, especially in rural areas, where
there is no transportation available. It is our responsibility to ensure the
safety and security of the women employees and no untoward incident should be
allowed to happen as in case of Jyoti Singh Pandey of New Delhi.
Even the Help desk provided is not answering and the end users are taken
to task and receiving brick bats from the irate public. This
results in closing of accounts in large numbers that
too, can be made not on the date of presentation but
after few days and our Department looses
large chunk of customers, because of the miscalculations, wrong
estimations and over ambitious stand of the bureaucrats.
Consequent to the increase in large number of Post Offices on CBS, it
was observed for the past two months that the Data Centre Closure process is
executed during day time that too during peak Counter hours. This results in
slow accessibility of Finacle throughout the country. Irrespective of
bandwidth, the Finacle slowness has been experienced in all Post Offices
in the recent past. This affects the public services very badly during the peak
hour viz. from 11.00 am to 03.00 pm on daily basis.
Further, due to Finacle slowness, the most affected operation is the
Cheque Clearing operations. The Clearance House sends the images of the
cheques to the Head Offices at around 08.00 am in the morning. The onus of
furnishing the information pertaining to Bounced Cheques, that too before 11 am
to the clearing house, lies on the respective Head Offices. If the
information pertaining to Bounced Cheques is not received before 11.00 am from
the concerned HOs, the entire amount of Inward Clearance cheques are deemed to
be CLEARED by the clearance house. This leads to encashment of
bounced cheques, the responsibility of which lies on the shoulder
of the poor officials and they have to face contributory negligence
recoveries.
Since from the day of the first migration, the staff unions are
complaining about the deficiency in services provided my M/S Infosys Ltd,
especially facing enormous problems in the Finacle Software, besides bandwidth,
net work, transmission and Server problems. On each and every occasion or from
the day we are complaining at all levels, there is one word reply that,
everything will be set right and put into rails one by one as this is only a
transition period and everybody should bear with, in the interest of the
Department. This is the saying mooted out and spread everywhere, from top to
bottom. Now the 2 years Contract period for total the implementation is
nearing completion and there is no sign of improvement and the problems persist
and aggravate everywhere. It is most unfortunate to mention that we are all
bearing with all these hardships and sufferings, in the interest of M/S
Infosys.
Because of all these deficiencies the Department not only losing
the customers, besides there is huge loss of man days and due
to non operation there is huge loss of money. This should be
compensated with. There is a penalty clause in the Contract for deficiency
in service. Instead of pulling the poor ground level officials, the application
of penalty clause may perhaps be considered and applied on the service
providers viz. Ms. Infosys and M/s Sify. It is reported that India Post has
undertaken the project for switching over to Core Banking Solution
platform with a total project outlay of Rs. 800 crores. Hence, in the
interest of the Department, we request the Secretary Posts to pursue with, on
the direction, in order to pull the vendor and to save the customer services,
the image of the Department and the public money.
Based on the above,
our Union requests the Secretary
Posts
i)
to stop such unmindful
migrations into CBS/CIS immediately till settlement of the problems
reported ;
ii)
to provide adequate
infrastructure to the ground level offices, such as replacement of
systems, computer peripherals , UPS, battery, printers etc.
immediately;
iii)
to improve the bandwidth of
sify network at least to the level of 512 kbps in
single handed offices and to the level of 4Mbps in Head Post offices ;
iv)
to centralize the EOD process at
CPC level in all circles and to relieve the official at ground
level after completion of validation process , without late night
detention ;
v)
to centralize the cheque clearance
work at CPC level, since it is now under
CBS ;
vi)
to ensure the operation
of CBS without interruption / slowness during peak
hours to cater the need of the common public .
Soliciting immediate response and reply.
With kind regards,
Yours sincerely,
(R. N. Parashar)
General Secretary
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