General
1. What is the latest version of Meghdoot Software? - 7.9.3
2. Whether a retail customer can book a COD Parcel ? - No
3. What are the minimum and maximum limits of COD Amount
? - Min: Rs.60. Max: Rs.50000
4. Which type of offices can book COD Parcels? - Post Offices and Parcel Booking Centres (PBC)
5. Whether Express Parcels can be booked through-out the
country?
Yes. With effect from 01-11-2014, express Parcel service
is made pan India and hence any office in
the country can book Express parcels to any other office
of the country
Customer Registration.
6. Whether Customer Registration in Parcel COD can be
done locally?
No. Customer Registration is to be done centrally in
ParcelNet Website by the Divl. System Administrator.
7. Who will register a COD Parcel Customer and How ?
The Divl. System Administrator of the Booking post office
is authorized to register a Customer. The
Customer registration has two parts
a)
eBiller registration : This is done in
ePayment Website. A Unique ID called as eBiller ID will get generated. As
ePayment is responsible for payment of the amount, the basic details like payment
office etc are entered in eBiller registration.
b)
ParcelNet registration: This is done in
ParcelNet Website. Here the Customer details like Customer name, address,
Booking Office , RTS delivery Post Office etc are provided. While registering
the customer in ParcelNet website, the eBiller ID as generated in epayment website
has to be selected. This forms the link between booking and Payment. The COD amount
will be paid to the ePayment Biller based on the eBiller ID entered in ParcelNet
Website while registering the customer. Hence utmost care to be taken while
selecting the ePayment Biller ID.
8. Whether Non-COD Bulk Customers are to be registered
with ePayment System?
No. Only the Customers who
want to avail COD facility have to be in ePayment System, as the ePayment
system is responsible for Payment of COD amount.
However, for all Bulk
Customers (both COD and Non COD Customers), Customer registration in ParcelNet
Website is mandatory.
9. How to convert a Non COD customer to a COD customer :
The Divl. System
Administrator can convert a Non COD customer into a COD customer, by using the “Modify
Customer” option in ParcelNet Website.
10. How to make a Bulk Parcel customer inactive: (if any
wrong information is furnished at the time of registering the customer)
A Scanned copy of letter from
Divl. Head concerned, requesting to make the Customer inactive, with all the
details like customer name ,Customer Id has to be sent to CEPT by fax.
CEPT will make the Customer
inactive and informs back to the Divl. Head
Then the Divl. Administrator
can register the customer afresh with correct details
11. How to change the ePayment Biller ID which is
already provided in ParcelNet
It is not possible to change
the ePayment Biller ID once it is provided in ParcelNet Website (at the time of
COD customer registration).
If it is noticed that the
epayment Biller ID was wrongly entered, then the entire process of ParcelNet
Customer registration has to be followed afresh with correct details
12. At the time of Customer Registration, if the Booking
Office name is not appearing in parcelNet website, what to do?
It means that the office is not added in the
RNet / ParcelNet master data of offices. Please send a request to CEPT enclosing
the scanned copy of the “Add Office” form available in ParcelNet Website under
downloads option
13. How to change the Office of Booking already
configured by the Divl. Administrator
Please send a request to email, by attaching the scanned
copy of the letter signed by the Divl. Head concerned.
Booking Office
Every
COD Booking Office has to check the “Booking Articles” report available in
ParcelNet website
COD
Reports, on the next day to ensure that the articles booked by it on the
previous day are transmitted successfully to the ParcelNet Server.
This
will eliminate the cases of articles received in delivery post offices without
booking information.
14. Which offices can book COD Parcels
Post Offices
Parcel Booking Centres
BPCs, MBCs, Parcel Hubs, Express Parcel Hubs cannot book
Business and Express Parcels. If parcel booking is proposed to be done from the
premises of an existing BPC/MBC/Parcel Hub etc, then a new office with office
type “PBC” has to be created in ParcelNet Website. After creation of the new
PBC office, software has to be installed separately for this new office and then
booking has to be done.
15. In which software the actual booking of COD Parcels
will be done?
BNPL Parcel Software
16. In the newly created PBC, what applications have to
be installed
Parcel Booking Centre is a separate office exclusively
opened for booking of Bulk parcels. This office will have its own identity and
unique office code. Hence it should have its own software and hardware. The
following software is to be installed in a newly opened Parcel Booking C entre.
Point of Sale and Despatch
RNet Communication
BNPL Parcel
If the Parcel Booking Centre is located in the same
premises of an existing BPC/MBC etc., the Software already installed for the
existing BPC/MBC cannot be used for Parcel Booking Centre. All the modules
(Point of Sale, Despatch, BNPL Parcel, Rnet Comm) has to be installed separately
for PBC, as it is a separate office.
17. In Parcel Booking Centre, what configuration has to
be done in various modules
The Office Type in Point of
Sale has to be selected as “PBC”.
18. How the Customer details entered in the Website by
the Divl. System Administrator reaches to the Booking Post office so that booking of Parcels can be
started
In Booking office, a
provision is there in RNet Communication viz., “Get Customer master data”
If this option is used, a
request for customer data will be sent to CEPT Server and the Server will provide
the latest customer master data of that office.
19. What
to do if the Customer details are not coming to the Booking office from the
Server
Customer details will be sent
by Server to the Booking office selected at the time of customer registration.
If Customer details are not
available in the Booking module i.e., BNPL Parcel even after requesting for
Customer data, then please check “Customer Details” report in ParcelNet Website
in which the booking office will be shown. This is to ensure that the booking
office name is correctly configured by the Divl. System Administrator.
If Booking office name is
correct as per the “Customer Details” report, then check your office RNet Communication.
If RNet Communication is
working fine and Booking office is correctly selected, the booking data will be
available in the local application.
Otherwise, please raise
ticket in HDMS
20. Whether
the Barcode of a Cancelled Parcel can be re-used again in BNPL Parcel
application
No. The Barcode of a
Cancelled Parcel cannot be used again for another article.
21. Where can I check local Tracking of BNPL Booked
Articles
The local tracking of both
booking and Despatch events can be seen in Despatch module itself. Hence no
separate tracking/search facility is there fore BNPL Parcel module.
Sorting Office
22. What is the name of Parcel Sorting Office?
The RMS office where parcel sorting is done is called
either Parcel Hubs (OR) Express parcel Hub.
23. Whether Parcel Hub and Express Parcel Hub are one
and the same or different.
Parcel Hub and Express Parcel
Hub are two different offices at RMS level. Therefore, in a
particular place, both Parcel Hub will be there and
Express Parcel Hub will be there.
The office which deals with
Ordinary Parcels, Registered Parcel and Business Parcels (both COD
and Non COD) is called as Parcel Hub.
The office which deals with
Express Parcels exclusively is called as Express Parcel Hub.
24. Which software is used at RMS level for handling
Parcels ?
A new software viz., ParcelNet is used for receiving,
opening, sorting, closing and dispatch of the Bags.
This software is used both at Parcel Hubs and Express parcel
Hubs.
Delivery Office
25. If in the virtual data received from RMS (Parcel
Hub/Express Parcel Hub), a COD article is marked as non COD article, how the receipt of the article is to be
taken in Postman module
Don’t accept the virtual data
as it is. Take the receipt of the articles inside the Parcel Bag manually,
instead of automatically accepting the entire virtual data
Alternatively, there is an
option to the Supervisor of the Postman module to change the Non COD article
into a COD Parcel. Please use this option, before invoicing the article to Postman/BO
and change the article type to COD Parcel.
Note: A COD article should be taken receipt as a COD
article only. It should not be taken receipt as a Non-COD Parcel
26. What is meant by electronic data
Electronic data is the data
pertaining to each COD Parcel, which contains information such as ArticleNumber,
Article Type, eBiller ID, Customer ID, COD Amount, payment office etc. This data
is required to be provided to the delivery office, as the delivery office has
to send the amount back to payment office after delivery of the article.
27. Whether electronic data is a must for delivery of a
COD Parcel
Yes. Without electronic data
(booking information of COD Parcel), it is not possible to deliver the COD
Parcel.
28. How electronic data is transmitted to Delivery Post
Office
Electronic data is
transmitted in two modes
a) Automatic
b) On request
The automatic electronic data
pertaining to each COD article will be transmitted automatically to the
delivery Post Office, which is selected at the time of booking.
If a delivery post office
requests specifically for electronic data of a specific COD Parcel, On request electronic
data will be provided to the requesting office.
29. What will happen to the automatic electronic data
after reaching the Delivery Post Office
The automatically transmitted
electronic data will be waiting at delivery Post Office for receipt of the
Physical article.
Once the COD article is
received physically (through Bag opening option) then the Postman module
matches the physical receipt with electronic data and makes it available for
invoicing.
30. What to do if the COD article is received missent
If the COD article is
received mis-sent and the address belongs to any other delivery post office of
the Town/City, the same has to be sent to correct delivery post office by using
the option in Postman module.
If electronic data is not
available for sending the article to the correct delivery post office, request
the same using the option in Postman module.
This has to be done before
invoicing the article. Once article is invoiced, it is not possible to send the
article to another post office. Such articles are to be returned to sender.
31. Possible reasons for non receipt of electronic data,
even after giving request in Postman module
1) Booking information is not available with Central
Server.
2) The COD article was already received by some other
office and returns taken by that office as “Returned to Sender”.
32. What to do if electronic data is not received even
after requesting for the same
Check tracking of the
article.
If Booking information is
available (as COD) and the article is not already marked as RTS by some other
office, then there is some problem in your upgradation/RNet Communication.
Please check whether your
RNet application is working fine and if is working well (i.e., booking and
delivery information of Parcels is appearing in ParcelNet website), please
raise a ticket in HDMS.
33. What to do if booking information is not available
in Tracking
Take up the issue with
Booking Office through your Circle/Region/Division.
If the booking office has
booked the COD parcels through normal process (BNPL Parcel software), it can
re-transmit the data again using the provision in BNPL Parcel Software.
If the booking office books
the COD parcels through manual process, then the following action has to be
taken by the delivery post office:
Deliver the article through
manual process
Enter the disposal details in
Disaster Recovery option of Postman module.
Send the Service Money Order
to Payment Office.
34. What to do if the article is already selected as “Pincode
Mismatch - Returned to Sender” by some other office
The article was already been
received physically by some other office and returned to Sender. Hence such
article cannot be delivered by any other office. It has to return the article
to Sender through manual process.
35. What to do if the COD amount written on the article
differs from that received in electronic data
As per Directorate orders,
such articles are to be processed manually. Thereafter, the amount has to be
remitted through Service Money Order if the article is delivered and the
details are to be entered in Disaster Recovery option.
36. How information from Delivery Post Office is
transmitted to Central Server
Two communication
applications are running in Delivery Post office
RNet Communication will
transmit the delivery information to ParcelNet Server for the purpose of
various MIS reports and tracking
ePayment Communication will
transmit the delivery information to ePayment Server for payment of the
delivered COD amount to the BNPL customer.
Submit Account/BO
Verification is a must to transmit the COD delivery information to ePayment
Server.
37. How to transmit the old cases, where submit
account/BO verification was not done.
The cases of non performing
of Submit Account are to be referred to CEPT.
BO Verification can be done
now also, by selecting the proper BO Summary date.
38. How to send the Service Money Order if articles are
delivered manually and BNPL customer address is not known.
The Service Money Orders are
to be sent only to the Postmaster of the Payment Post Office.
The payment office details
can be checked in “COD article details report “ in ParcelNet website.
39. Possible reasons for non-transmission of Delivery
information to ePayment Server
Submit Account of beat/window
is not Done
BO Verification not done in
case of articles delivered through Branch Post offices.
There is mis-match in the BO
names appearing in Postman module and Sub Accounts module. If any mismatch is
there, then the articles delivered by such B.O.s will not be transmitted to ePayment
Server . Therefore, please modify such BO names in Sub Accounts module to
exactly match with that available in Postman module.
The ePayment application is
not upgraded. The latest ePayment version is 7.9.1.
ePayment Registered machine
has been changed and the communication has been sent from another machine other
than the registered machine.
Communication has been done
using the Data Card.
If all the above conditions are satisfied, the COD Amount
information will definitely be transmitted to ePayment Server without any
problem.
Payment Post Office
40. In which module COD Parcel Payment will be made
at the Payment Post Office
The COD amount of all the articles delivered across the country
will be transmitted by ePayment communication to the Payment Post Office. The
data so received will be available in the Treasury module of the Payment Post
Office. Hence payment is effected in Meghdoot Treasury module.
41. What configuration required at COD Payment Office
Configure Point of Sale
server name and Service Tax details in Treasury module
The work distribution to the treasurer for making COD
payment is to be done.
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