P R E S E N T
Administration
Side
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Union Side
S/Sri
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Sri A.K. Nayak, SSPOs,
BBSR
Dn.
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1.
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B. Samal,
Postmaster, Ashok Nagar MDG
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Dvnl. Secy.
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Sri G.P. Kar, ASPOs (Hqrs)
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2.
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Bibhuti Bhusan Mohapatra,SA, O/o-Pr.
CPMG,Orissa
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Member
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3.
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Tapan Kumar Sahoo, PA, BBSR GPO
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Member
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Item
No.
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O l d i t
e m s
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1-2/ 11
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This
has a reference to S B Order No. 02 / 2011 communicated vide Directorate’s
letter No. No.113-07/2008-SB, dated
08.02.2011 clarifying S B Order No. 25 / 2010 for settlement of deceased
claim cases where in it has been told that the value of stamps on Affidavit
differs from State to State as it comes under the State Stamp Act and Circles
can circulate the value of stamps as per their State Stamp Act.
Thus, it is requested to obtain the value of Stamp paper that will be used for
obtaining Affidavit, Letter of Indemnity and Disclaimer certificate of
Affidavit for settlement of deceased claim cases and circulate to all
concerned for information and necessary action.
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Reply
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In the publication there is no mention of
specific amount of stamp paper required. However CO will be reminded in the
matter.
(Action SB branch)
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04-2/11
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Revision
of MDW of Bhubaneswar G.P.O.
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Reply
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MDW of BBSR GPO was examined at this office
and returned to Sr P.M. for redrafting the same keeping in view performance
done in computerized environment. The same will be issued shortly. However ,
CO will be reminded in the matter. (Action ML/BD
branch)
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01-07/
12
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Change of working hours of Sahid Nagar MDG
and installation of Closed Circuit Camera in the basement where the mail
branch is functioning without any supervisor:
The
Mail, Sorting and Delivery branch are being operated in the basement of the P
O building and the Postmaster sits in the ground floor. Thus, direct
supervision of these branches personally by the Postmaster is being
prevented. When the Postmaster comes to the basement for supervision, the
counter transactions are being affected compelling the customers to wait and
inviting resentments. Installation of C C Camera can help the Postmaster in
correctly supervising the Mail branch. Secondly, since the 1st
mail is being received daily through MMS at 6.50 AM, the bags are remained
unopened till 9 AM. Thus, the working hours of this office requires to be
changed so that cutting of bags, facing/stamping/sorting of articles and data feeding in postman module etc. will be
finished in time and the beat out can be ensured rightly at 10.30 hours.
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Reply
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This
is under examination. However proposal for procurement of 2 CC cameras will
be submitted to CO for approval. (Action Tech branch)
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03-10/12
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Grant of Cash Handling allowance and Special Pay for handling
/custody of cash by SPMs.
It
has come to the notice of this union that some representations from the
Treasure / ATRs of Bhubaneswar GPO are pending at Divisional Office for
disposal with respect to grant of Cash handling allowance at the enhanced
rates.
Similarly
instances have come to the notice of this union that SPMs of single / double
handed post offices responsible for handling / custody of cash are not being
paid special pay as admissible in Bhubaneswar Division.
As
such, it is requested to examine all such cases and grant the admissible
allowance to all eligible officials.
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Reply
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The Sub Divisional Heads
have been asked to submit required statistics collecting from single handed
and double handed SOs for examination for consideration of cash handling
allowance. (Action
ML/BD branch)
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2-01/13
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Provision of security arrangement for conveyance of cash to /
from Bank /SOs by Nimapara MDG.
To
meet the requirement of cash rural S Os like Astarang and Kakatpur etc were
earlier supplied with DD/Banker’s Cheque. But presently, the offices are
being supplied cash from Nimapara MDG for which the later is collecting laks
of rupees without any security arrangement from the SBI, Nimapara situated at
a distance of 1.5 KMs away. Similarly, the only cash overseer of Nimapara MDG
is conveying cash to / from SBI, Nimapara / Nimapara MDG / nearby SOs &
BOs beyond his limit without proper security arrangement. In view of the
present broad-day robberies, conveyance of heavy cash without proper security
arrangement may invite any unfortunate incident.
As
such, the union requests for immediate provision of security arrangement for
conveyance of cash in Nimapara area. The burden on Nimapara MDG may be
considered to be reduced through supply of cash / DD / Banker’s cheque
directly by Bhubaneswar GPO to the rural S Os.
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Reply
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This is still under examination. (Action
ML/BD branch)
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3-01/13
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Dequarterisation of Mancheswar Rly. Colony S O and shifting to a
suitable accommodation :
Though
this union has already been assured for dequarterization of the present P O
building and shifting to a suitable accommodation for functioning of
Mancheswar Rly. Colony S O, the case is being highly delayed offering
financial sufferings to the SPMs.
As
such, it is requested once again to take immediate action for early
dequarterization of the P O and retuned of deducted HRA to the incumbents.
Further to solve the space problem, it should be shifted to a suitable
accommodation immediately.
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Reply
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Railway authority has been requested for an alternative suitable
accommodation for MRC SO. The ASPOs I/C, Bhubaneswar North Sub-Division
reported that the Railway Authority has assured for either shifting or
reconstruction of the old PO building on priority. However, PRI(P)-II is
directed to pursue the case in consultation with ASP I/C for suitable
accommodation. (Action D branch)
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6-01/13
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Revision of Minimum and Maximum authorized Cash Balance of
SOs/MDGs:
It
is admitted that the authorized minimum and maximum cash balance of maximum
numbers of SOs/MDGs in Bhubaneswar is too minimum to meet the day to day cash
requirements as result of which such offices are being compelled to keep
heavy cash beyond the authorized balances. It is surprising that in most of
the offices, the maximum authorized cash balance is about Rs.10000/- to Rs.15000/- which is quite insufficient
to encash a savings certificate of Rs.10000/- denomination. The only cash van
is not also attending timely and regularly as a result of which
SPMs/Postmasters are being humiliated by the members of public for shortage
of cash. Similarly, there are
dissimilarities in fixing the maximum authorized cash balance amongst the
offices. While the maximum authorized cash balances of heavy offices like
Sahidnagar MDG, Ashokanagr MDG have been restricted to 75000/- and Rs.80000/-
respectively where there are separate treasury branches with proper security
arrangements, the same for lower grade offices like Bhoinagar having less transactions and no separate
treasury has been revised to Rs.150000/-
As
such, the union requests for examining the requirement of cash of all offices
afresh and revise the maximum authorized cash balance to meet the day to day
requirements smoothly
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Reply
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Minimum and Maximum authorized Cash Balance of all BOs has been
revised and that of SOs/MDGs will be revised in justified cases. The Sub
Divisional Heads have been asked to submit the required statistics. (Action ML/BD
branch)
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01-06/13
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Supply of Good quality MPCM sticker to Post Offices:
This has a kind reference to this union’s letter
no-UN/BN-AIPEU/Gr-C/07-04/2013, dated 18th April,2013wherein it
was brought to the notice of the SSPOs that MPCM stickers now supplied to
post offices are of substandard nature as a result of which the counter Pas
are consuming more time than committed to the members of public under the
Citizen Charter to perform a transaction in MPCM. Due to poor quality
perforation, a piece of sticker is not being torn easily and causing damage
to the side sticker as a result of which two stickers are lost instead of one
per MPCM transaction and thereby inviting unnecessary loss of
stationery/Govt. revenue. The back-gumming is too poor to separate the
sticker from the gum paper which is also causing unnecessary loss of stickers
and affecting the printers also.
Thus, this union requests the Divisional administration kindly to ask
the supplier to withdraw these poor quality stickers and supply standard quality
stickers eliminating the above problems so that prompt and proper service can
be ensured to the members of public.
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Reply
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Supdt. PSD has been informed of the fact under intimation to CO
vide this office letter no. Comp/101/11 dated 23.07.2013 (
I/C)
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02-06/13
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Registration of nominations in respect of POSB schemes at Mukhya
Dak Ghars.
This has a kind Reference to para 8 of Annexure-I under
Rule-199(1) of Post Office Savings Bank Manual, Vol.1(Page-288, Third Edison
by Kawal Jit Singh) on the above subject which states that registration of
nomination in respect of POSB schemes will now be done at MDGs (with effect
from 01.06.2013). Accordingly, the MDGs had been performing the activity in Sanchaya Post
under all POSB Schemes.
But
now under upgraded Sanchay Post, Version 7.0 registration of nomination under
S B and TD has been blocked for MDGs which contradicts the above POSB ruling.
As a result, MDGs have to depend on respective HOs for the purpose. As
experienced, this activity is not also being regularized in Bhubaneswar GPO
and till date a large number of accounts ( SB & TD ) opened by the MDGs
in Bhubaneswar Division for last few
months are pending for nomination registration. This may invite legal
complicacies in case of death claims in future.
As
such, it is requested to take appropriate steps in modifying the Sanchay Post
Version 7.0 to suit the MDGs in accordance with the instructions contained in
above S B ruling for registration of nomination. In this regard, this union’s
letter No. UN/ BN – AIPEU /Gr.-C / 04-04 / 2013, dated 17th April, 2013 may kindly be
referred to.
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Reply
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The case has been referred to CO. (I/C)
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03-06/13
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Problems
in acceptance of 2nd and Subsequent premia before acceptance of
the policy:
This
has a reference to the C O letter No.
D – 939 (406-Corr) / R – OR – EA – 442719, dated 12.03.2013 circulated vide
Divisional Office letter No. PLI / Rlg / 2010-11, dated 03.04.2013 with
instructions not to accept 2nd
and subsequent premia at PO
counter / by BPM unless the policy is accepted by Divisional Heads. But as it
is experienced, the acceptance letter, Premium Receipt Book and Policy Bond
are not received by the insurant in most of the cases before the due date for
the 2nd premium. Instances are there when policies are seen to be lapsed due
to non-issuance of PRBs, Bonds etc in favour of the insurants in time
enabling them to deposit the 2nd / subsequent premia. In such
cases, when the insurants attend the Post Office for depositing the 2nd
/ subsequent premia, avoidances to accept the same will put both the
insurants and Post Office into an embarrassing situation since late
acceptance will lead to payment of default fine by the insurants for no fault
of their own which may invite legal complicacies and ineffective relationship
in between the customers and the Department and thereby may discourage the
public to go for subsequent policies.
Secondly,
the present instruction of the Circle Office will be found contradictory if
read with Rule 28 of POIF Rules ( corrected up to 01.01.2007 and now
displayed in India Post Website) which states, inter alia that if the premium
is to be paid in cash the insured person must pay the amount at the Post
Office selected by him either on the first day or before the last working day
of the month for which the premium is due and obtain the Postmaster’s receipt
for it in his premium receipt book.
But the ruling is silent about the procedure to be adopted in the
absence of PRB which has now been circulated vide C O letter under reference.
Thirdly,
targets have now been fixed for procurement of PLI / RPLI proposals and
BPMs/SPMs/Postmasters are being pressurized to collect maximum proposals.
Such staff members working at the grass root level are also collecting
proposals mobilizing the general public with commitment to provide proper
after sales service. While the DOs(PLI) / FOs(PLI) have the liberty to move
from the proposer to their Immediate Superior / DDO and Medical Officer,
there are some constraints for such activities in case of SPMs/Postmasters
having defined and fixed duty hours within the four walls of the office.
Thus, there may be some errors / omissions during collection of proposals by
such grass root level officials which need extra / additional care for expediting issuance of acceptance
letter etc. within the time norms set by Citizen Charter. But denying the
insurants for acceptance of 2nd / subsequent premia for no fault
of their own will certainly carry a wrong and negative message to the members
of public preventing smooth collection of proposals in future.
Under the circumstances, it is
requested to kindly consider the following suggestions and take necessary steps
in appraising the appropriate authorities to make suitable amendments in POIF
Rules for benefit of both the Department and insurants.
No
default fine needs to be collected from the insurants from 2nd
deposit onwards till current payment if the acceptance letter, Premium
Receipt Book and Policy Bond are issued after the due date of depositing the
2nd / subsequent premia due to fault of the Department.
In
such cases, the policies should not be lapsed if 2nd / subsequent
premium is paid even after 6 months for delayed receipt of acceptance letter,
Premium Receipt Book and Policy Bond. The restricted period of 6 months may
be considered to be revised / extended conveniently.
Soon
after the receipt of the proposal from the field units, at least the
acceptance letter may be issued by next post with instruction to the insurant
to produce in Post Office counter for depositing 2nd / subsequent
premia without PRB. Or else, the proposal may be rejected within a reasonable
time with intimation to the insurant and refunding the initial advance
deposit.
In
this regard, this union’s letter No. UN/ BN – AIPEU /Gr.-C / 03-04 / 2013,
dated 17th April, 2013 may
kindly be referred to.
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Reply
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The case has been referred to C.O. for further instruction in the
matter vide this office letter no PLI/Rlg./2010-100 dated 25.07.2013 I/C
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04-06/13
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Revision
of norms for delivering different services assured to the members of public
in the Citizen Charter
It
is witnessed that the delivery norms of some services guaranteed to the
members of public under Citizen
Charter of India Post vary with the norms displayed in the Citizen Charter
boards supplied to different post offices in Bhubaneswar Division inviting
unnecessary arguments in between the Counter P A and the Customers. Some
variations are illustrated below for reference.
Thus,
it is requested to arrange for
immediate correction of all the display boards containing Citizen Charter to
maintain a healthy atmosphere in Post Offices.
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Reply
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This has been circulated to all Project Arrow Post Offices for
making correction in the Citizen Charter Board. I/C
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New Items
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01-07/2013
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Problems with regard to cent percent delivery
of articles:
It is being experienced that the
delivery staff of the Post Offices including PAs are facing a lot of troubles
in effecting cent percent delivery of articles received in bulk on the very
day of their receipt. While this problem was / is continuing with heavy
receipt of Aadhar Cards, now despatch of CTS-2010 cheques by banks to their
customers has added salt to the injury. Both the administration and the
officials know that such articles rushed to the post office in a day is
impossible to be cleared on the same day. But nevertheless, the delivery
staff are pressurized in this regard.
As such, suitable guidelines and
assistance needs to be provided to the grass root level staff so that such
articles can be delivered in phased manner without hampering the image of the
Department
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Reply
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As
per MNOP/Project arrow norms, prompt delivery of articles is mandatory. In
case of receipt of huge number of articles in a specific office the PM/SPM
should seek additional manpower from their unit head for the purpose. (Action Tech. branch)
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02-07/2013
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Problems
with regard to cent percent delivery of articles:
At the time of taking return in Speed Net,
it is observed that the following remarks do not suit to the purpose and as
such need to be modified.
Since the above remarks affect the
delivery performance, this union requests to take proper action for modifying
the same in Speed Net.
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Reply
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The
matter has been referred to Manager Project Arrow CO for taking up the case
with Directorate level. (Action Tech.
branch)
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03-07/2013
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Problems
of Inspection Rooms :
As
aware, both the Inspection Rooms at Ashoknagar MDG and Sahidnagar MDG are
remaining fully occupied throughout the year. While there is fixed time
for arrival and departure of the
occupants on one hand and the occupants may need some assistance at any time
during their stay on the other, full time Care Taker work is necessary in
both the IRs . But the daily wage Care Takers are allowed only to perform for
2 hours which is the cause of headache of both the Postmasters. Several
unpleasant situations are forth coming due to non-attendance or delayed
attendance of the so called daily wage Care takers. Either the Care Taker or
the Postmaster is misbehaved by the occupant(s) which have been brought to
the notice of the administration by the concerned Postmasters.
As
such, this union requests to engage full time Care Takers in 3 shifts for 8
hours each in both the Inspection Rooms to avoid unnecessary burdens of the
Postmasters.
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Reply
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This
will be examined. (Action D/Estt.
branch)
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04-07/2013
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Repairing
of disfigured / odd-looking Project Arrow Standees :
It has already been reported to
the SSPOs since long that the flex cover of the Project Arrow Standee
installed outside Utkal University MDG has been torn and stolen away and thus
the standee stands naked giving a very poor look of the Department.
Similarly, the Standee of Sahidnagar MDG remains dark due to non-replacement
of fused tube lights. The standee of Bhoinagar S O has been faded and become
odd-looking. Similar is the position of other standees. In addition,
Ashoknagar MDG has no such standee nor similar glow-sign board depicting the
products and services of the Department.
Thus the union requests for
immediate repairing of the standees and install the same at Ashoknagar MDG.
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Reply
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The
case has been referred to CO narrating details endorsing copy to AE(
Electrical)vide DO letter No.D/Misc/Ch-II dated 22.07.2013. (Action D branch)
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05-07/2013
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Problems
of Kakatpur S O :
The
following problems of Kakatpur SO though has been brought to the notice of
Divisional Office, the same are yet to be settled.
Minimum
/ Maximum authorized cash balances are yet to be revised for which the office
is facing problems in remittance of cash to its B Os.
Diesel
and Kerosene bills submitted since 2010 are yet to be sanctioned for which
part of cash has remained unadjusted for years together.
The
Currency Verifier of the office is not functioning since long for which
forged notes which are in wide circulation in Kakatpur area are not being
verified and thus posing a threat to the Counter P A.
Thus
, this union requests the Divisional administration kindly to look into the above problems so that prompt
and proper service can be ensured to the members of public.
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Reply
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a.
Will be revised on receipt of report from IP, Nimapara.
b.
Since sanctioned.
c.
Nothing has been received from the SPM about defect in the currency
verifier.
(Action
ML/BD branch and J branch)
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06-07/2013
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Problems
of Kharvelnagar SO :
Khavela
Nagar S O though functions in a rented building provided by KVI Commission is
totally unsuitable. Except the new computer table supplied, the other two
wooden tables are damaged and required immediate repairing.
There
is no separate urinal / bath room. The only has been choked and there is no
water supply to it. At the time of emergency, the staff members are compelled
to go outside leaving the office deserted. The office also needs complete
washing and cleaning.
Hope,
the Divisional administration will look into the above problems at the
earliest.
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Reply
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No
report has been has been received from the SPM regarding the above mentioned
subject. However the SPM will be asked to repair the table locally incurring
reasonable expenditure. (Action J
branch)
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07-07/2013
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Non-supply
/ Irregular supply of required forms to SOs / MDGs:
It
has come to the notice of this union that the required forms to be used in
any branch post office when indented by the SPM / Postmaster of its Account
Office are neither supplied or in lesser quantity than indented if supplied
as a result of which the Group-C employees especially working in rural areas
far away from the PSD are put into pressure. However, such SPMs/Postmasters
stationed at Bhubaneswar are being able to collect the available forms in
person through messenger from the Manager, PSD, Bhubaneswar.
Thus,
it is requested to appraise the situation to the Superintendent, PSD,
Bhubaneswar for immediate supply of forms indented by the SPMs/Postmasters.
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Reply
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The
Superintendent, PSD has been apprised of the fact vide this office letter no.
J/G-53/Ch II(Sub) dated 24.07.2013.The PM/SPMs are advised to contact
Manager/Supdt. PSD, over telephone for supply of required items after placing
indent. (Action J branch)
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The next monthly meeting with the Union will
be held on 22.08.2013 Agenda, if any, for discussion, may be submitted by 10.08.2013
No separate letter will be issued for submitting agenda and agenda received
after 10.08.2013 will not be entertained.
No.B.9-1/Ch.IV, Dated at Bhubaneswar, the 25th July, 2013
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Sr. Supdt. of Post Offices
Bhubaneswar Division
Bhubaneswar-751009
Copy for
information and necessary action to:
1. The
Secretary, AIPEU, Gr.C, Bhubaneswar Dvnl Branch & Postmaster Ashoknagar
MDG.
2. The
Sr Postmaster, Bhubaneswar G.P.O., Bhubaneswar – 751001.
3. The
A.S.P.Os. (Hqrs)/ASPOs (OD), O/o SSPOs, Bhubaneswar Division,
Bhubaneswar-751009.They will please ensure submission of conclusive reply of
the items i.r.t of the branches under their control well in advance of the
commencement of the next union meeting for information of the SSPOs..
4. The
A.S.P.Os. I/C, Bhubaneswar North Sub-Dn, At-Bhubaneswar G.P.O.
5. The
Inspector, Posts, Bhubaneswar South Sub-Dn, BBSR/, Nimapara Sub-Dn,
Nimapara-752106.
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