Pilot project with M/s Amazon for Speed Post Cash on Delivery service

Government of India

Ministry of Communication & IT

Department of Posts

Business Development & Marketing Directorate

Dak Bhawan, New Delhi – 110 001

 To

All CPMsG

 (except) Andhra Pradesh Circle, Karnataka Circle, Kerala Circle

& Tamil Nadu Circle

No:       59-04/2011-BD&MD (Vol – II)                                                            Dated 13.08.2013

Sub:     Pilot project with M/s Amazon for Speed Post Cash on Delivery service

            This is regarding Pilot project with M/s Amazon for Speed Post Cash on Delivery service.

2.         The two round of testing of Speed Post Cash on Delivery has been done at the identified Post Offices in Andhra Pradesh, Karnataka, Kerala and Tamil Nadu Circles. The service is now to be extended to rest of the Circles in identified Post Offices in consultation with Circles.

3.         A priority list of Districts/HOs/Division for expansion of Speed Post Cash on Delivery is attached herewith as per Annexure A. At least two Post Offices in each circle have to be identified for Speed Post Cash on Delivery testing. It is requested to identity two Post Offices and get ready the identified Post Office by 31.08.2013 for handling of Speed Post Cash on Delivery articles.

3.         In this regard, it has been decided to start testing between Dandekarwadi PO, Maharashtra Circle and the identified Post Offices. Live testing necessitates booking of dummy transactions to the other testing offices. The amount incurred for booking of the SPCOD article and the amount collected after delivery of the dummy articles have to be charged under UCR/UCP respectively in the Post Offices. It is also requested to permit the above mentioned offices of your circle to carry out the live testing.In case of any technical issue CEPT Mysore may be contacted.

4.         Further, matrix report of Speed Post Cash on delivery article booked for the Circle during the month of July – 2013 is attached herewith for reference. The following issues need to be looked into:-

i.        Speed Post operation – Needs to be streamlined in view of significant number of customer service related issues e.g. to expedite on complaint resolution

 ii.      It is requested to instruct delivery POs to put appropriate scans for in-transit, delivery attempted, delivered and return status. Kerala, West Bengal, Uttar Pradesh, Tamil Nadu, Assam and Punjab have the highest instances of poor scan compliance.

iii.    It is also requested to sensitize delivery POs about business relations with Amazon and generate awareness about AW and AC series allotted to M/s Amazon for SP and SPCOD respectively.

(Smita Kumar)

General Manager (P&L)

Copy to:

1.         The General Manager (CPET), PTC Mysore Campus, Mysore – 570 010

2.         Sh. C M Varghese, M/s Amazon Seller Services Pvt Ltd. World Trade Center Bangalore, Brigade Gateway Campus Dr. Rajkumar Road, Malleshwaram West, Bangalore – 560055.

S No	Circle	List of Priority Districts/HOs/Divisionsfor SPCOD Pilot Phase 2 (At least 2 POs in a Circle to be SPCOD ready by 01 Sep 13)
1.	Gujarat	Amreli,Sabarkanta,Jamnagar,Navsari
2.	Maharashtra	Thane (Dandekarwadi), Aurangabad, Pune, Nagpur, Raigarh, Ratnagiri, Ahmednagar, Kolhapur.
3.	Rajasthan	Ajmer, Kota, Jaipur, Jalor, Chittorgarh, Jodhpur
4.	Orissa	Bolangir, Mayurbhanj, Kandhamal, Bargarh, Sundergarh, Koraput, Kalahandi, Kendrapara, Rayagada
5.	Haryana	Rohtak, Ambala, Mahendragarh
6.	West Bengal	Rongat SO  of Andman& Nicobar (UT), South 24 Parganas, Bardhaman, Bankura, North 24 Parganas, Birbhum, Nadia, West Midnapore
7.	Jammu & Kashmir	Jammu, Kathua, Reasi
8.	Chhattisgarh	Raipur, Bilaspur (Cgh), Dantewada,Kawardha
9.	Madhya Pradesh	Bhopal, Harda, Khargone, Raisen, Ratlam, Dhar, Gwalior, Anuppur, Barwani, East Nimar, Hoshangabad, Indore, Jabalpur, Jhabua, Narsinghpur, Sagar, Shahdol, Shivpuri
10.	Jharkhand	Godda, Gumla, Seraikela-Kharsawan, Ranchi, Dhanbad, Bokaro
11.	Uttar Pradesh	Lucknow,Bagpat, Deoria, Jaunpur, Pilibhit, Sultanpur, Chandauli, Etah, Ambedkar Nagar, Azamgarh, Bahraich, Ballia, Budaun, Etawah, Ghaziabad, Gonda, Lalitpur, Mathura, Muzaffarnagar, Rampur, Varanasi, Bijnor
12.	Uttarakhand	Saharanpur, Nainital, Dehradun, PauriGarhwal
13.	Bihar	Rohtas, Nalanda, Muzaffarpur, Sitamarhi, Darbhanga, Patna
14.	Himachal Pradesh	Shimla, Mandi, Kullu, Bilaspur (HP), Chamba
15.	Punjab	Chandigarh, Kapurthala, Rupnagar, Jalandhar, Mohali, Fatehgarh Sahib, Gurdaspur
16.	Assam	Kamrup, KarbiAnglong, Bongaigaon, Jorhat, Cachar, Darrang
17.	North Eastern	Gangtok HO,WestGaro Hills, Aizawl, East Khasi Hills, Imphal East, Mokokchung
18.	Delhi	Delhi GPO Kashmiri Gate,Indraprastha  HO