Press Information
Bureau
Government of India
Ministry of Railways
Government of India
Ministry of Railways
10-August-2016 16:02 IST
Refund for E-Ticket
and Railway Ticket Passengers
As
per extant rule, in case of cancellation of trains, automatic refund of fare on
confirmed or RAC or Waitlisted e-tickets is directly credited to the account
from which booking transactions took place. Online cancellation or filing of
TDR is not required in such case. For PRS counter ticket, when the train is
cancelled due to unforeseen circumstances such as accident, breach or flood,
refund of fare is permissible across the counter within three days excluding
the scheduled day of departure of the train.
Comparative
important cancellation & Refund rules for PRS counter ticket and e- ticket
are as under:-
PRS COUNTER TICKET
|
E-TICKET
|
(i) Cancellation and
Refund of fare on confirmed PRS counter tickets is permissible across PRS
counter upto 4 hours before the scheduled departure of the train
|
(i) For refund of fare
on e-tickets, online cancellation/TDR have to be filed as the case may be
upto 4 hours before the scheduled departure of the train and refund of
permissible refund amount is credited to the account from which booking
transaction took place.
|
(ii) Cancellation and
refund of fare on RAC/Waitlisted PRS counter tickets is permissible up to
thirty minutes before the scheduled departure of the train.
|
(ii) In case of RAC
e-ticket, the same can be cancelled/TDR can be filed online upto thirty
minutes before the scheduled departure of the train.
In case of waitlisted
e-ticket on
which status of all
the passengers is on waiting list after preparation of reservation chart, the
refund of fare is directly credited to the account from which booking
transaction took place.
|
(iii) In case of
cancellation of trains, or PRS counter ticket, when the train is cancelled
due to unforeseen circumstances such as accident, breach or flood refund of
fare is permissible across the counter within three days excluding the
scheduled day of departure of the train.
|
(iii) In case of
cancellation of trains, automatic refund of fare on confirmed or RAC or
Waitlisted e-tickets is directly credited to the account from which booking
transactions took place. Online cancellation or filing of TDR is not required
in such case
|
This Press Release is based on the
information given by the Minister of State for Railways Shri Rajen Gohain in a
written reply to a question in Lok Sabha on 10.08.2016 (Wednesday).
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