A member of public can always approach the Minister concerned with a complaint for redressal of grievances. As per this Department’s guidelines, any grievance should be redressed within a period of maximum two months of its receipt.
Complaints cannot be lodged on-line with the office of Minister concerned. They can be submitted manually in person and by post. For on-line lodging of grievances in general by members of public, Department of Administrative Reforms & Public Grievances has set up a web-based portal called Centralised Public Grievances Redress and Monitoring System (CPGRAMS), enabling citizens for lodging grievances from any geographical location and also viewing the status of redressal of the grievances. The Public Grievances portal can be accessed at http://pgportal.gov.in
This information was given by the Minister of State in the Ministry of Personnel, Public Grievances and Pensions Shri V. Narayanasamy, in written reply to a question, in the Lok Sabha today.
Source : PIB Release, March 14, 2012
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