BHUBANESWAR: A month after its launch, the transport department's ambitious project of delivering driving licences (DLs) on the doorstep in Odisha came a cropper as bulk of the DLs is not reaching recipients in Bhubaneswar and Cuttack.
Though the regional transport office (RTO) in Bhubaneswar dispatched about 7,000 DLs for home delivery in the past one month, about 3,000 DLs remained 'undelivered'. In Cuttack, altogether 4,000 DLs were dispatched out of which around 3,000 DLs reached the doorstep.
Transport commissioner Manoj Ahuja said, "During review, I found some DLs did not reach the people. There are some teething troubles, leading to non-delivery. We will sort it out soon," Ahuja told TOI.
To eliminate middlemen, the transport department had joined hands with India Post on June 1 for smooth delivery of DLs. While the applicants are left in the lurch, transport authorities pass the buck to postal messengers for the lacunae in service. "In some cases, the postal messengers did not show seriousness in delivering the DLs. The postal department should track their movement," said a transport officer.
Postal department found flaw with the transport department and said the messengers failed to locate houses due to incorrect addresses. "There was no slackness on our part. The transport authorities should have asked the applicants to give correct addresses and PIN," said a postal official. "At times, we return from the doorstep due to absence of the applicants," the employee said.
Ahuja said the transport department would soon send SMS alert to the mobile phones of applicants about dispatch of their DLs. "In view of the inconvenience, I have already asked RTOs to integrate the SMS service in the project. This will help the applicants track their DLs," Ahuja said.
Another drawback of the project is that the recipients cannot retrieve their 'undelivered' DLs from RTOs.
Though the regional transport office (RTO) in Bhubaneswar dispatched about 7,000 DLs for home delivery in the past one month, about 3,000 DLs remained 'undelivered'. In Cuttack, altogether 4,000 DLs were dispatched out of which around 3,000 DLs reached the doorstep.
Transport commissioner Manoj Ahuja said, "During review, I found some DLs did not reach the people. There are some teething troubles, leading to non-delivery. We will sort it out soon," Ahuja told TOI.
To eliminate middlemen, the transport department had joined hands with India Post on June 1 for smooth delivery of DLs. While the applicants are left in the lurch, transport authorities pass the buck to postal messengers for the lacunae in service. "In some cases, the postal messengers did not show seriousness in delivering the DLs. The postal department should track their movement," said a transport officer.
Postal department found flaw with the transport department and said the messengers failed to locate houses due to incorrect addresses. "There was no slackness on our part. The transport authorities should have asked the applicants to give correct addresses and PIN," said a postal official. "At times, we return from the doorstep due to absence of the applicants," the employee said.
Ahuja said the transport department would soon send SMS alert to the mobile phones of applicants about dispatch of their DLs. "In view of the inconvenience, I have already asked RTOs to integrate the SMS service in the project. This will help the applicants track their DLs," Ahuja said.
Another drawback of the project is that the recipients cannot retrieve their 'undelivered' DLs from RTOs.
Source : http://timesofindia.indiatimes.com/
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