Dear
colleagues,
It gives me immense pleasure to update you about the ambitious IT
Modernization project of the Department of Posts. As you know, with this
project we have embarked upon a transformational journey. I take this
opportunity to congratulate and thank each one of you for your dedication and
hard work to bring about this historic transformation.
At this point in time, we have already networked close to 23,000
locations, making our the largest WAN in the country. Implementation of our
Core Banking System and PLI solutions have attained a critical mass, which will
enable us to undertake performance testing & certification before further
roll outs. Core SI solutions relating to Mail Operations, Human Resources and
F&A are in the UAT stage; and we are nearing identification of a vendor for
the Rural Hardware program to support the modernization of our rural post
offices.
Implementation of the CBS and Core-PLI solutions has been gradual
by design so that we can pinpoint errors/ defects in the solutions and address
them appropriately, before graduating to an exponential roll-out phase. As
expected, officers and staff are facing some challenges during the initial
implementation phase. While we continue to strengthen the solutions based on
these valuable experiences, the extra mile that you all have traversed in order
to manage these challenges is commendable.
As the implementation gathers steam, I would request each one of
you to keep up the energy & commitment you have demonstrated so far. We
will make sure that the required technical and administrative support for
success is made available.
The primary objective of the IT modernization project has been to
enhance customer, satisfaction through better service delivery. The project
will enhance the Post Offices capabilities, and enable it to deliver more
efficient services, and more add-on services & products. Hon’ble Prime
Minister of India has also urged the Department to fast-track the
IT-modernization project and improve the quality of service. Thus, being
sensitive and responsive to the customer is the need of the hour.
You will agree that it is a matter of great pride for each one of
us to be associated with this huge transformational project. We must now work
hand in hand to make this historical transformation happen quickly.
Together we can, and we will do it!!
Kavery
Banerjee
Secretary
(Posts)
Received through eMail from
: India
Post Change Management 
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