Grievances of Pensioners

Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions

30-July-2014 16:53 IST

The grievances received from pensioners from across the country, are registered and forwarded to respective Ministries/Departments for early redressal and monitored through online Centralized Pension Grievance Redressal and Monitoring System (CPENGRAMS). This Department holds regular review meetings, at least once a month, with the Ministries/Departments having pending grievances.

As a result of this, last year 22,494 grievances have been disposed and during the current year to date 8078 grievances have been disposed against 12,136 pending grievances.

This is followed up with correspondence with concerned Ministries/Departments enclosing reports of pending grievances. The information required by pensioners are incorporated in the Frequently Asked Questions (FAQs) and are available on the departmental website – the Pensioners’ Portal.

Dr. Jitendra Singh MoS (PPG&P) gave this information in Lok Sabha today in a written reply to a question by Shri Nishikant Dubey and Shri Kunwar Haribansh Singh.