21.05.2013 -
Performance levels for express mail services (EMS – the courier
service of the Posts) have reached new heights, despite increasing
demands.
Members
of the EMS Cooperative receive certificates from UPU Director General
Bishar A. Hussein (centre) and Patrick Richon, cooperative chair (right)
This was confirmed by 38 countries being commended on the quality of their EMS offerings for 2012.
Twelve countries won gold awards: Azerbaijan, Great Britain, Hongkong
(China), Hungary, Japan, Korea, Latvia, Macao (China), Malaysia,
Poland, Spain and Sweden.
Silver winners were: Australia, Barbados, El Salvador, Finland,
Kiribati, Lithuania, Maldives, Malta, Norway, Portugal, Singapore,
Slovakia, Slovenia, Switzerland, Vanuatu and Vietnam.
Bulgaria, Croatia, Estonia, Israel, Italy, Moldova, Netherlands, Saudi Arabia, and Serbia took bronze.
Performance is measured using a variety of factors, such as the
percentage of on-time deliveries and timely responses to customer
inquiries.
Gold recipients, for example, need to meet an on-time delivery-rate
of 95 per cent and a tracking delivery rate of 98 per cent. Other
factors include inbound item-tracking and timely transmission of
tracking data.
Silver recipients need to score 95 per cent in at least four of the
criteria, while bronze winners need to reach 95 per cent in at least
three.
The criteria to win awards have become progressively harder to meet
over the years, said Julia Bazukina, EMS standards and measurement
manager.
“The Cooperative is always trying to push for excellence,” she added.
All countries received their awards at a special ceremony during the
Postal Operations Council session at the UPU in April. “The
distribution of these certificates during the EMS General Assembly
highlighted the work of these operators in front of their peers, thus
creating healthy competition within the EMS Cooperative,” said Patrick
Richon, EMS Cooperative board chair.
Germany, Switzerland, and Macao (China) each received a special award
for excellent customer care towards other members of the EMS
Cooperative. These awards were voted on by the latter.
The EMS Cooperative has 176 member countries. Its network handled 52.7 million items in 2011, according to the latest figures.
Source : http://news.upu.int
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