Tata Consultancy Services (TCS) Wednesday said it has bagged a six-year
contract from the Department of Posts (DoP) worth over Rs. 1,100 crore.
The
end-to-end IT modernisation programme to be implemented by TCS will
equip India Post with modern technologies and systems to enable it to
provide services to customers in an effective manner, TCS said in a
statement.
The scope of the project, dubbed India Post 2012,
includes developing and supporting mail, finance and accounts, HR, and
customer interaction management solutions for all channels including
Rural ICT platform.
Under the deal, TCS will also manage data
migration, infrastructure, Service Level Agreement (SLA), call centre
and centralised 24x7 service desk operation for DoP, it said.
The
end-to-end security solutions, Enterprise Management System (EMS) and
over all integration for entire system is the responsibility of core
system integrator (CSI), the statement said.
"India Post has a
vision of being a technology-enabled self-reliant market leader and is
looking to move from a government service provider to a customer-enabled
service provider where the customer will be the focus of multifarious
service delivery platforms," DoP Secretary P Gopinath said.
Increased
urbanisation, demand for financial services, increased funding by the
government for the weaker sections and the rural sector have opened up
new opportunities for India Post, which has necessitated development of
new processes and supporting technology.
"The core system
integrator project is about service delivery transformation through a
technology-led, service- oriented approach to offer world class delivery
of postal services to Indian citizens," TCS Vice President and Global
Head (Government Industry Solutions Unit) Tanmoy Chakrabarty said.
Source : http://gadgets.ndtv.com
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