Complaints
regarding delay in delivery or any other service failure in respect of postal
articles including speed post letters, money orders and registered posts are
received from time to time. A statement of complaints received, settled and
settlement percentage with respect to speed post letters, money orders and
registered post for the last three years, i.e., for 2009-10, 2010-11 and
2011-12 is given in Annexure- I,
Annexure-II and Annexure- III.
The volume
as well as revenue of Speed Post has continuously increased over the
years. The figures for the last four
financial years are as follows:
|
Speed Post
|
2008-09
|
2009-10
|
2010-11
|
2011-12
|
|
Volume (in Crore)
|
21.14
|
24.08
|
27.45
|
39.19
|
|
Revenue (Rs. in Crore)
|
515
|
614
|
749
|
900
|
In
general, mails do not remain unsorted in Regional Sorting Centres
except for exceptional situations like natural calamities or civil disturbances.
The
Department carries out establishment reviews of Post Offices and Sorting Centres periodically as per set norms and timelines to
provide justified staff for delivery and sorting. Shortages
in manpower requirement are met by redeployment or by engaging outsourced
workforce or through overtime till regular recruitment is done.
For faster
processing of mails in sorting centres, Automated
Mail Processing Centres have been set up at four
metropolitan cities. To improve delivery services some measures that have been
taken in the recent past include rationalization of country’s entire mail
network, introduction of mechanized delivery and training to delivery staff to
improve their performance.
Source : PIB, August 22, 2012
No comments:
Post a Comment