There is an increase in the number of
Speed Post articles handled by the Department of Posts during the Financial
Year 2012-13 compared to that in 2011-12. However, the number of unregistered
and registered articles decreased in the Financial Year 2012-13 compared to
that in 2011-12. Giving this information in written reply to a question in the
Lok Sabha today, Shri Kapil Sibal, Minister for Communications and Information
Technology, said that the percentage of complaints received with respect to
mail services in the year 2012-13 was only 1.29% vis-à-vis total mail traffic.
The complaints are processed immediately on receipt. Most complaints are
settled in a time bound manner. However, some cases which require detailed
enquiry involving more than one Circle may take longer time, Shri Sibal said.
Source : PIB Release, 11 Dec, 2013
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