The Ministry of Railways has set up a central
monitoring cell with the toll free number i.e. 1800-111-321 for the
convenience of railway users to register their complaints regarding
railways’ catering services like food quality, over charging etc., both
at railway stations and in running trains. Announcing this, here today,
the Minister of Railways, Shri Pawan Kumar Bansal said that this
facility is available all seven days from 7 A.M. to 10 P.M. when during
this time generally the food is served to the passengers. The Minister
said that as soon as the complaint is registered, all possible actions
will be taken on real time basis to address that complaint. This
facility has started functioning, he added.
Source : PIB Release, 23 Jan, 2013
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